Customised Simulations
We can create a simulation tailored to your business process - one your team will recognise, potentially highlighting opportunities for improvement in the real process.
Off the-Shelf-Simulations:
Fuel Order to Delivery: Respond to customer requests to deliver the right amount of the right type of fuel in the right amount of time.
Telecommunications Sales to Activation - Process customer orders for telephone, TV and Internet broadband, ensuring the customer gets their service without delay.
Publications
How Not to Implement Six Sigma - Norm Friberg and Elaine Kowansky take you on a tongue-in-cheek romp through the world of the Six Sigma saboteur. Learn how to cause (to avoid!) the downfall of the Six Sigma initiative in your organisation.
Operational Excellence - Using Lean Six Sigma to Translate Customer Value through Global Supply Chains - James Martin has created a practical and hands-on reference written for people who need a concise and practical source of information to improve their manufacturing or service operations anywhere in the world.
Lean Six Sigma for Supply Chain Management - James Martin teaches business managers how to apply the tenets of Lean operations (from the Toyota Production System) and Six Sigma management principles to Supply Chain Management.
Process Simulations
Learn the basics of Lean Six Sigma through an interactive process simulation. You and your team will run a real process - one that doesn't work particularly well when you begin.
Learning and applying the Lean Six Sigma methodology, you will gather the Voice of the Customer, map the process, identify waste and make improvements that cause a dramatic improvement in process performance and customer satisfaction.
