

Clearly define the problem; gather the Voice of Customer; map
the process at a high level; determine potential project value
Gather the data to determine the actual performance (baseline); map the value stream; perform a process risk assessment; measure waste and Cost of Poor Quality; implement Quick Wins
Use data and statistics to identify and validate root causes; perform Value analysis to uncover bottlenecks, delays and other waste
Implement improvements targeted to root causes; eliminate waste and variation; demonstrate measurable improvement (practically
and statistically)
Ensure sustainability of the process; measure stability using Statistical Process Control, Standard Work and visual management